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A Guide To Service Desk Concepts

RRP $29.99

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Help future and current professionals translate technical expertise into effective careers in computer user support with the help of A GUIDE TO SERVICE DESK CONCEPTS, 4E by IT expert Donna Knapp. This trusted, contemporary guide introduces the latest developments, research, resources and trends as they happen in computer user support. Readers explore the various types of service desks and gain a solid understanding of the diverse roles and skills required. They also review the processes and technologies that ensure a service desk is operating efficiently and effectively and see how today's leading organizations measure service desk success. This edition references the very latest ITILï½ 2011 best practices, leading quality and IT service management frameworks and standards to ensure readers have the most recent information regarding the role of outsourcing and certification in the service desk. New case studies and case projects provide on-the-job practice, while updated chapters highlight the evolving role of the service desk and how technology trends, such as cloud computing, virtualization, mobile technology and consumerization, are impacting computer user support. New material also examines the contemporary emphasis on self-help and effects of self-healing capabilities within newer generation technologies. Rely on A GUIDE TO SERVICE DESK CONCEPTS, 4E to give readers needed insights into the world of computer user support today.


Jewish Humor On Your Desktop

RRP $13.99

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Jewish Humor on Your Desktop is a series of seven interactive books that bring hundreds of funny Jewish anecdotes to your favorite screen - desktop or laptop computer, Kindle, IPad, iPhone, Android phone or tablet. This book is Volume 5: Yiddish is a Funny Language. This book presents anecdotes and associated video clips that illustrate the colorful humor associated with the Yiddish language. Whether it's Yiddish jokes, Yiddish words and expressions, Yiddish song and dance, Yiddish in theater and film, or Yiddish cooking, you will chuckle at the ways this language of an Eastern Europe that was thought to be long gone has permeated modern Jewish life around the world today. The anecdotes and video clips are based on three years and more than 900 entries from Jewish Humor Central, a blog written by Al Kustanowitz, who has been studying, chronicling, and delivering Jewish humor for more than 30 years. In the e-book version, most of the anecdotes include a highlighted link that goes directly to the video clip when you click on it while reading it on your electronic device. In this print version the links appear as URLs that you will have to type into your browser address bar if you want to see the video. If you're reading this book away from your computer, the anecdotes alone should be a source of entertainment.


Jewish Humor On Your Desktop

RRP $16.99

Click on the Google Preview image above to read some pages of this book!

Jewish Humor on Your Desktop is a series of interactive eBooks that bring hundreds of funny Jewish videos and anecdotes to your favorite screen -- desktop or laptop computer, Kindle, iPad, iPhone, Android phone or tablet Each video is introduced with a short written commentary explaining its back story. The videos are based on three years and 900 entries from Jewish Humor Central, a blog written by Al Kustanowitz, who has been studying, chronicling, and delivering Jewish humor for more than 30 years. This is the second book in the series, titled Israel is a Funny Country. This book explores the multifaceted nature of humor in Israel, some of which is intentional and some of which is unintentional. Either way, the quirks of Israeli life contribute to making that life interesting and fulfilling. In the pages of this volume, we take a look at humorous slices of Israeli life, funny TV commercials, unusual stories about food, surprising rabbinic bans on daily activities, simchas as they can only be celebrated in Israel, endearing aspects of Israeli culture, a look at the growing phenomenon of flash mobs, and a glimpse of a few unusual Israeli sports. There are 85 anecdotes in all, most of which are linked to a short video clip, adding up to more than three hours of video. We hope that these anecdotes and associated video clips give you a new and different insight into life in Israel, and encourage you to join in the fun by planning a visit to the land flowing with milk and honey.


Performance And Reliability Analysis Of Computer Systems

RRP $491.99

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Performance and Reliability Analysis of Computer Systems: An Example-Based Approach Using the SHARPE Software Package provides a variety of probabilistic, discrete-state models used to assess the reliability and performance of computer and communication systems. The models included are combinatorial reliability models (reliability block diagrams, fault trees and reliability graphs), directed, acyclic task precedence graphs, Markov and semi-Markov models (including Markov reward models), product-form queueing networks and generalized stochastic Petri nets. A practical approach to system modeling is followed; all of the examples described are solved and analyzed using the SHARPE tool.
In structuring the book, the authors have been careful to provide the reader with a methodological approach to analytical modeling techniques. These techniques are not seen as alternatives but rather as an integral part of a single process of assessment which, by hierarchically combining results from different kinds of models, makes it possible to use state-space methods for those parts of a system that require them and non-state-space methods for the more well-behaved parts of the system.
The SHARPE (Symbolic Hierarchical Automated Reliability and Performance Evaluator) package is the `toolchest' that allows the authors to specify stochastic models easily and solve them quickly, adopting model hierarchies and very efficient solution techniques. All the models described in the book are specified and solved using the SHARPE language; its syntax is described and the source code of almost all the examples discussed is provided.
Audience: Suitable for use in advanced level courses covering reliability and performance of computer and communications systems and by researchers and practicing engineers whose work involves modeling of system performance and reliability.


Keep Calm And Have A Cupcake Designer Desk Notes

RRP $12.99



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